Quality Management & ISO 9001 Certification Offers Real Strategic Value
Eight quality management principles define the standards of the ISO 9000:2000 and ISO 9000:2008 series. Senior management relies on these principles, gathered from international experts participating in the ISO Technical Committee, to provide a framework for improved organisational performance.
Proper quality management positively impacts business in many areas, including investment, market share, sales growth and margins, competitive advantage, and litigation avoidance. Forward-thinking companies understand and appreciate the value that ISO9001:2008 Quality Management Systems Certification can bring to the company. For smaller companies, it allows them to punch above their weight in industry and for large firms it helps ensure that they maintain their status as a leading company in their industry, helping them to continue to win vital contracts...
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Implementing ISO Quality Management Systems
Implementing ISO quality management principles offers numerous benefits:
|More efficient, effective operations|
|Increased customer satisfaction and retention|
|Improved employee motivation and morale|
|International trade promotion|
Meeting Customer and Stakeholder Needs
ISO 9000 series of standards help organisations meet customer and stakeholder needs, beginning with the creation of a formal quality policy approved by management and closely tied to the organisation’s business and marketing plans. Each employee is expected to follow the policy and work to achieve its objectives. Regular audits evaluate company conformity and plan effectiveness. Systems are created to communicate with customers regarding such issues as product information, contracts, orders, inquiries, feedback, and complaints. Appropriate testing is conducted at each stage for the launch of new products to determine design and regulatory requirements and user needs. Improvements are made as needed, and records are kept of all activities and their effectiveness.
ISO 9001:2008 Quality Management Systems Certification
ISO does not certify organisations; rather, accreditation bodies authorise certification bodies to certify organisations to the actual standard, ISO 9001:2008 based upon a fee schedule. Both the accreditation bodies and the certification bodies charge fees for their services. Accredited Certification Bodies (CB) certificates are accepted worldwide. More than one million organisations are independently certified, making ISO 9001 one of the world’s most widely used management tools. Inemmo Consultants advise on Quality & Environmental Management Systems (ISO9001 and ISO14001). inemmo Consultants are LRQA Certified and IRCA registered ISO Lead Auditors. inemmo fully supports companies in achieving certification to ISO9001 Quality and ISO14001 Environmental Management.
© inemmo Limited 2010 Joy Maitland MIBC FCMI FinstLM is a director of inemmo Business Coaching and Consulting